Terms of service

Welcome to BYJORA. By visiting our website or placing an order with us, you agree to the terms below. We’ve kept these terms simple so you know what to expect when shopping with us.

1. About BYJORA

BYJORA is an online fashion and clothing store based in Faisalabad, Pakistan.

Business Address: D Ground, Peoples Colony, Main Bazar, Faisalabad
WhatsApp: 03290501376

2. Products & Product Information

We do our best to make sure that product photos, colours, descriptions, measurements, and other details shown on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings. Minor differences in fabric texture, colour, or appearance may also occur.

We reserve the right to update product information, prices, availability, or descriptions whenever necessary.

3. Prices & Payments

All prices displayed on our website are subject to change without prior notice.

We accept the payment methods available at checkout. An order is considered confirmed once the required payment or order confirmation process has been completed.

If there is an obvious pricing or product information error, BYJORA reserves the right to correct the error and contact the customer regarding the order.

4. Orders

Please make sure that your name, phone number, delivery address, and other order information are correct before placing your order.

Once an order has been placed, we will process it according to the information provided by the customer.

If we are unable to fulfil an order due to stock availability or another unexpected issue, we will contact the customer and provide an appropriate solution.

5. Delivery

We aim to dispatch and deliver orders within the estimated delivery time provided on our website or communicated by our team.

Delivery times may vary depending on the customer's location, courier service, weather conditions, holidays, or other circumstances beyond our control.

Once the order has been handed over to the courier, delivery delays caused by the courier may be outside BYJORA's direct control.

6. Returns & Refunds

Our return policy allows customers to request a return within 7 days of receiving their order.

Returns are accepted only for wrong or damaged products.

The item must be unused and in its original condition.

For eligible wrong or damaged items, BYJORA will cover the return shipping cost.

Sale and discounted items are also eligible for return if they meet the conditions stated in our Return & Refund Policy.

Please read our complete Return & Refund Policy for more information.

7. Exchanges

BYJORA currently does not offer product exchanges.

If you receive a wrong or damaged item, please contact us within 7 days so we can assist you with the return and refund process.

8. Customer Responsibilities

Customers are responsible for providing accurate information when placing an order.

This includes:

  • Correct name

  • Correct phone number

  • Complete delivery address

  • Correct product and quantity

BYJORA cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

9. Website Use

You agree to use the BYJORA website only for lawful purposes.

You must not:

  • Attempt to damage or disrupt our website.

  • Use our website for fraudulent activities.

  • Copy or misuse our content, images, logos, or product information without permission.

  • Attempt to gain unauthorized access to any part of our website or systems.

10. Intellectual Property

All content on the BYJORA website, including our logo, brand name, product images, graphics, text, and other original content, belongs to BYJORA or is used with appropriate permission.

This content may not be copied, reproduced, modified, or used commercially without our permission.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible through WhatsApp at 03290501376.

Once an order has been processed or shipped, cancellation may no longer be possible.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, or policies.

Any updated version will be posted on this page with the revised terms.

13. Contact Us

If you have any questions about these Terms of Service, your order, or our policies, please contact us:

BYJORA
WhatsApp: 03290501376
Address: D Ground, Peoples Colony, Main Bazar, Faisalabad

Thank you for choosing BYJORA. We appreciate your trust and look forward to serving you.